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Is keeping track of your financials the bane of your business? While you might love the work you do, invoicing, paying bills, and reviewing the financials probably aren’t your favorite tasks.

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A refund policy defines the processes and rules for when customers want to return the products or services they purchased from you and get their money back. It’s often required by your credit card or shopping cart company as part of maintaining PCI (Payment Card Industry) compliance. Plus, it’s just a good, fair business practice to post a refund policy.

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Measuring and encouraging customer retention is important for businesses in many industries. There are a few great metrics that can help determine how you are doing in this area.

We’ll explain those metrics and provide some tactical tips in this article.

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Most large businesses have developed mission, vision, and values statements to guide them and inform stakeholders about their company’s strategic direction. Going through this exercise is a wonderful idea for even the smallest businesses.

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It’s another meeting that could have been an email….

Sound familiar? Many people are complaining about back-to-back-to-back Zoom meetings. Once they find out the meeting agenda could have been addressed via email, they’re understandably frustrated! Or worse, someone invites you to an in-person meeting you didn’t really need to be in.

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April is Financial Literacy Month! Most people aren’t as excited as I am to talk about money. In fact, discussing finances is something many people avoid.

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We have enough capital to take advantage of opportunities and hire great candidates, which means we interview often. But do candidates think First Steps Financial is a fabulous company to work for? First impressions are important—for both sides.

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Have stress and long hours stolen your passion for your business? These tips will reignite your fire and give you a new perspective on your business.

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Find out how to address cash flow challenges in your business and see where your money is going without increasing sales.

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Over the past few years, the supply chain has experienced major kinks due to a number of factors: abnormal buyer behavior, source material scarcity, government shutdowns, and worker shortages, to name a few.